a. How long does delivery take?

Most of our items are made-to-order, including pendants, rings, and signature clasps, and take 3–4 weeks for delivery from the order date. Chains ordered with the Luxury Lobster Clasp typically take 5–7 business days for handling and about 2 days for delivery thereafter.

b. How much does shipping cost in the USA?

We offer free shipping on all domestic orders over $100. For orders under $100, a flat rate of $6 applies.

c. Can I expedite my order or pay for faster shipping?

Yes, expedited shipping options are available at checkout for an additional fee. Please note that expedited shipping does not shorten the production time for made-to-order items.

d. Will I receive tracking information for my order?

Absolutely. Once your order ships, you will receive an email with tracking details to monitor your shipment's progress.

e. Is a signature required for delivery?

Yes, all jewelry shipments require a signature upon delivery to ensure secure receipt.

a. What are the payment options?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Klarna, and PayPal Credit.

b. How do I finance my order with Klarna?

At checkout, select Klarna as your payment method to split your purchase into four interest-free payments.

c. How do I finance my order with PayPal Credit?

Choose PayPal at checkout and select PayPal Credit to apply for financing options.

d. Is my payment information safe and secure?

Yes, we use secure encryption technologies to protect your payment information.

a. Where are your products made?

Our jewelry is handcrafted in [Insert Location], ensuring quality and attention to detail.

b. What is the gold percentage in the different karats?

58.3% pure gold
75% pure gold
91.7% pure gold

c. Is your jewelry solid?

Yes, our pieces are made from solid metals, not plated or hollow.

d. How can I customize my order?

You can request customizations by contacting our customer service team with your specific requirements.

e. Do you make custom jewelry?

Yes, we offer custom jewelry services. Please reach out to discuss your design ideas.

f. I'm looking for a chain or product that is not on the site. Do you carry it?

If you're seeking a specific item not listed, contact us, and we'll do our best to accommodate your request.

g. What does my order come with?

Each order includes a branded jewelry box, care instructions, and a certificate of authenticity.

h. Are the white gold products rhodium plated?

Yes, our white gold jewelry is rhodium plated to enhance its brightness and durability.

i. How long does rhodium plating last?

Rhodium plating typically lasts 12–18 months, depending on wear.

j. What type of silver do you use?

We use 925 sterling silver, comprising 92.5% pure silver.

k. What is the difference between the gold karats?

Higher karat gold contains more pure gold, resulting in a richer color and higher value.

l. Are the diamonds real and what quality are they?

Yes, we use genuine diamonds, typically of VS clarity and G-H color.

m. Are the black diamonds real?

Yes, our black diamonds are natural and treated to achieve their deep hue.

a. Do your chains have nickel in them?

No, our chains are nickel-free, making them suitable for sensitive skin.

b. Where are the chains made?

Our chains are crafted in [Insert Location], adhering to high-quality standards.

c. What is the weight of the chain?

Chain weights vary by style and length; specific weights are listed on each product page.

d. Is the signature clasp durable?

Yes, our signature clasps are designed for durability and secure fastening.

e. Are the chains solid or hollow?

Our chains are made from solid metals for longevity and strength.

f. Diamond Cut Franco vs. Regular Franco

Diamond Cut Franco chains feature faceted links for extra sparkle, while Regular Franco chains have a smoother finish.

g. Are 18K chains strong enough to wear every day or with a pendant?

Yes, 18K gold chains are durable for daily wear and suitable for pendants.

h. What kind of clasp does the chain come with?

Our chains come with a Luxury Lobster Clasp for secure closure.

i. Can I order the signature clasp without the black enamel?

Yes, customization options are available upon request.

j. What are the signature clasp options?

We offer various clasp designs; please contact us for available styles.

k. Can I add a signature clasp to my chain later?

Yes, we can retrofit a signature clasp to your existing chain.

l. Can I send in a chain I purchased elsewhere to have the signature clasp put on it?

Yes, we offer clasp installation services for compatible chains.

a. Do the pendants come with a chain?

Pendants are sold separately unless specified; chains can be purchased additionally.

b. What are the dimensions of the pendant?

Dimensions vary by design; please refer to the product description for specifics.

c. What are the dimensions of the bail where the chain goes through?

Bail sizes are listed on product pages; ensure compatibility with your chain.

d. Will the pendant fit on the chain with the signature clasp?

Most pendants are designed to fit our chains with signature clasps; verify measurements before purchase.

a. How do I choose the correct ring size?

Use our online ring sizing guide or visit a local jeweler for accurate measurement.

b. Can the ring be resized?

Many of our rings can be resized; please check the product details or contact us for confirmation.

a. What is your warranty policy?

We offer a one-year warranty covering manufacturing defects.

a. What is your return policy?

We accept returns within 7 days of receiving your order. The item must be unworn and in original condition.

b. How do I start a return or exchange?

Contact our support team with your order number. We’ll send you instructions and a return label (if eligible).

c. Are there any items that can't be returned?

Yes, custom pieces, engraved items, and made-to-order products are non-refundable.

d. Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

a. Do you offer discounts or promo codes?

Yes! We offer discounts during sales and special events. Subscribe to our newsletter to stay updated.

b. Can I apply more than one discount code?

No, only one promo code can be used per order.

c. Do you offer discounts for first-time buyers?

Yes! First-time customers can receive a special welcome discount. Check the homepage or sign up for our newsletter.

a. Where are you located?

We are based in the USA, and all our products are shipped from our facility here.

b. How can I contact customer support?

You can email us at mythandrelics@gmail.com or use the contact form on our website.

c. Are you a real jewelry company?

Yes! We are a trusted jewelry brand, committed to quality, craftsmanship, and customer satisfaction.

a. Is my personal information safe?

Yes. We use secure encryption and follow strict privacy policies to keep your data safe.

b. Do you share my information with anyone?

No, we never sell or share your personal information with third parties.

c. How is my payment information handled?

All payments are processed through secure, trusted gateways like Shopify Payments, PayPal, and Klarna.